Refund Policy

Last updated 15 October 2026

Payments for Authorvia are handled by Paddle.com, our Merchant of Record, so refunds are paid by Paddle to the card or account you paid with. Ask us at support@authorvia.com or reply to your Paddle receipt.

Credit packs and top-ups

• Within 14 days of buying: if you haven't used any of the credits, you get a full refund. If you've used some, we refund the unused credits in proportion to the price you paid.
• After 14 days: packs and top-ups aren't refundable, but your credits stay in your account until they expire (pack credits after 365 days; top-up credits never).

Monthly plans

• You can cancel at any time with the link in your Paddle receipt. Your plan and credits continue to the end of the month you've paid for, and you won't be charged again.
• First month: full refund within 14 days if you haven't used any credits; otherwise the unused credits are refunded in proportion.
• Renewals: if you forgot to cancel, write to us within 7 days of the renewal. If none of that month's credits have been used, we'll refund it and end the plan.

Author website

• Your author website and its monthly AI content come with your pack or plan, so they're refunded along with it. A refunded pack ends the website hosting it included.
• Website hosting renewal (1 year): full refund within 14 days of paying. After that it isn't refundable, and your website stays online to the end of the year you paid for.
• Your own domain is bought from and renewed with your domain company, not us, so we can't refund it.

Jobs that fail or that you cancel

• If a job fails, its credits stay with it and retrying is free. If you cancel a job before it finishes, the credits go straight back to your balance.
• If you're unhappy with a result, tell us within 14 days. We'll look at it and, where the service didn't do what we describe, re-run the job free or return the credits.

Human editor review ($199)

• Full refund if you cancel before the editor starts, or if we can't deliver the review.
• If the review arrives more than 3 working days later than the date shown on your job, you can ask for a full refund of the review.
• Once the review has been delivered on time, it isn't refundable.

Book launch packages

If you cancel before our launch team has started, you get a full refund. Once work has started, we refund the parts we haven't delivered yet: tell us within 14 days of payment and we'll work out the amount from the tasks still open on your launch page. Amazon Ads spend is paid by you directly to Amazon, so we can't refund it. We can't promise a sales number, ranking or number of reviews, because readers decide whether to buy and review.

Things we can't refund

• Credits that have been used for finished jobs, except as described above.
• Credits that have expired, or accounts closed for breaking our Terms.

How long it takes

We answer refund requests within 2 working days. Once approved, Paddle usually returns the money within 5–10 working days, depending on your bank. Refunded credits are removed from your account. If you're in the EU or UK, you also have the legal right to cancel described in Paddle's buyer terms.

Contact

Authorvia is operated by TechCuber. Questions about this page: support@authorvia.com.